Privacy policy

This website, vastukala.co.in, is operated by Vastukala Consultants (I) Pvt. Ltd. (CIN U74120MH2010PTC207869), with its registered office at B1-001, U/B Floor, Boomerang, Chandivali Farm Road, Powai, Andheri East, Mumbai 400072, Maharashtra, India. In this policy “we” and “us” mean that company.

It explains what personal information the website collects, why, how long we keep it and the choices you have. It covers the website only. Information we receive while carrying out a valuation, TEV, LIE or engineering assignment is handled under the terms of that engagement and the confidentiality obligations we owe the appointing bank, institution or client.

Enquiry form. When you send an enquiry we receive what you type: your name and phone number (required), and if you provide them your email address, company, the service and purpose you need, the type of asset, its approximate value range and location, the date you need the report by, the bank or institution involved, and your message. You may attach up to 3 documents (PDF, JPG, JPEG, PNG, WEBP, DOC, DOCX, XLS, XLSX; 10 MB in total). Please do not send identity documents such as PAN or Aadhaar through the form — we will ask for anything we need once an assignment is agreed.

Technical details with an enquiry. To limit abuse of the form we record a shortened one-way hash of your internet address (not the address itself) and your browser’s user-agent string with each enquiry.

Analytics. On the live site we use Google Analytics 4 to understand which pages are read and which enquiries are started. See section 4 for how it is configured.

Server logs. Like every website, our server keeps standard access logs (address, time, page requested, browser) for a limited period, for security and troubleshooting.

Calls, WhatsApp and email. If you contact us by phone, WhatsApp or email, we receive whatever you choose to share, and WhatsApp and your email provider process the message under their own policies.

• To respond to your enquiry, ask any follow-up questions and send you a proposal.
• To route your enquiry to the office or team that handles that service or location.
• To keep the form working and prevent spam and misuse (rate limits, file checks).
• To understand how the website is used, in aggregate, and improve it.

We do not sell personal information, add you to marketing lists, or use the enquiry details for advertising.

Google Analytics 4 runs only when the site is served from vastukala.co.in (not on preview or test copies). It is configured with advertising storage, ad user data and ad personalisation denied and Google signals off, so it is used for measurement only. It sets Google’s analytics cookies (names beginning _ga) on your browser. The events we record are page views, clicks on our phone, WhatsApp, email and directions links, and the submission of the enquiry form with the service and purpose chosen — never the personal details you entered.

Theme preference. If you try a different colour theme with the palette button, your choice is stored in your browser’s local storage. It contains no personal information and never leaves your browser.

Google Maps. The map of our head office is embedded from Google Maps and loads when it scrolls into view. Google may set cookies and receive your address when it loads; Google’s privacy policy applies to that embed.

WhatsApp. The WhatsApp buttons open a conversation with our number in your WhatsApp app or in WhatsApp Web; nothing is sent until you send it.

You can block or delete cookies in your browser settings; the website works without them.

Each enquiry is emailed to our office and stored, with any attachments, in a database on our own infrastructure in India. The stored copy is deleted automatically 45 days after it is received. If the database is unavailable when you submit, the enquiry is kept on the web server instead and deleted after the same period.

The emailed copy is handled as ordinary business correspondence. If your enquiry leads to an assignment, the information we need for it is kept under the terms of that engagement and our record-keeping obligations as registered valuers.

Analytics data is held by Google under the retention period set in our Analytics account. Server logs are rotated after a short period.

• Our own team — the valuers, engineers and office staff who handle enquiries for the service and location concerned.
• Service providers that run parts of the website for us: our email provider (to deliver enquiry emails), Google (Analytics and the Maps embed) and our hosting infrastructure. They process the information only to provide those services.
• Banks and institutions — only if you enquire about an assignment for a particular bank or institution and the work goes ahead, in which case we communicate with them as part of that assignment.
• Authorities, where the law requires it.

We do not transfer enquiry details to anyone else.

The website is served over HTTPS. The enquiry endpoint accepts submissions only from this website, limits how many enquiries one visitor can send in an hour, checks every attachment’s type and size, and stores your internet address only as a shortened hash. Access to stored enquiries is limited to the staff who respond to them.

Under the Digital Personal Data Protection Act, 2023 you may ask us what personal information we hold about you, ask for it to be corrected or erased, withdraw consent you have given, and raise a grievance about how we have handled it. Write to mumbai@vastukala.co.in or call +91 22 4749 5919, or post to the registered office above. We will respond within a reasonable time and in any case within the period the law allows.

If your enquiry was sent within the last 45 days we can delete it immediately on request; after that the stored copy has already been deleted.

This website is not directed at children, and we do not knowingly collect information from anyone under 18.

We will update this page when the website’s handling of personal information changes, and show the date of the latest version at the top. This version is dated 8 October 2026.